Randy Townsend
Vice President, Professional Services & Support

Randy Townsend is a technology industry veteran who brings a proven track record of customer service and operational excellence to lead Oversight’s services and support team. Mr. Townsend was most recently Vice President of Customer Services for the OEM Group at Verint (formerly Witness Systems). During his tenure at the company, Mr. Townsend held a number of executive positions through which he reorganized and moved professional services into the sales cycle, making it a competitive asset. He also developed strategic customer support programs to ensure the highest levels of customer satisfaction and referenceability.

In previous leadership roles, Mr. Townsend served as Vice President of Professional Services for Dun & Bradstreet Software, and later, for Internet Security Systems, where he was responsible for restructuring the company’s professional services and training operations with a focus on revenue generation and profitability. The company was subsequently acquired by IBM.

Mr. Townsend’s experience also includes founding TeamOne, LLC, a profitable consulting company that was later acquired by PeopleSoft. At PeopleSoft, Mr. Townsend established and headed up the highly successful ASP Business Unit. He has also held senior positions with Ernst & Young, Asera, The NetCommerce Company (acquired by WebTone), and Cedar Consulting (formerly The Hunter Group). Mr. Townsend has a Bachelor of Arts with a double major in Business Administration and Accounting from Birmingham Southern College.