Real-time Insight for Performance Optimization

Measuring the performance of your agency based on historical data only shows you that a problem exists. Oversight’s advanced forensic analytics give you complete visibility into inefficiencies, mistakes and violations in your SSC transactions as they happen and before they impact performance. The system’s sophisticated forensic analyses incorporate intelligent reasoning features that precisely identify where and when a problem originated, who was responsible, and what processes are affected. The extensive library of pre-defined Integrity Checks™ can be easily extended and custom analytics quickly developed to address specific agency needs and service parameters.

Benefits

• Consistently meet Service Level Agreements
• Resolve errors as they occur and before they create larger problems
• Identify sub-steps within processes that cause cost overruns
• Provide evidence where processes aren’t working and measure the effectiveness of a fix
• View 100 percent of transactions – not samples or aggregate data
• Increase accuracy of transactions and financial processes
• Eliminate manual discovery of issues – move straight to resolution
• Identify problematic participants in the business process
• Deter improper motives or behaviors that don’t align with agency policy
• Support Six Sigma and other quality management programs through error reduction and resolution
• Document transactions inspected, errors identified, and resolution process for OMB A-123

Automated Resolution Workflow & Audit Log

Exceptions are managed through Oversight’s powerful Workbench, with workflow that facilitates validation, remediation and root-cause analysis. The system automatically records and preserves a record of resolution activity and related notes in a permanent journal. This journal records all activity to “prove” exceptions were resolved, and documents your review and remediation of service effectiveness. This objective evidence of due diligence can be used to prove compliance with SLAs, and directly impacts the level of reliance placed by your internal customers as well as agency oversight entities.